Terms of use | Complices

Welcome to Complices. These Terms and Conditions of Use ("GTU") apply between you and Complices Group SAS (39 rue de la Vanne 92120 Montrouge, France). The terms "we," "us," "the company," or "Complices" refer to Complices Group SAS. The "Application" refers to the Complices application, and the "Service" refers to all services offered by Complices. Each user of the Service is considered a "Member." We recommend that you read these GTU before creating an account as they define the relationship between you and Complices Group.

PREREQUISITES

By creating a Complices account ("Account") and using the Service, you declare and warrant that you are 18 years old, legally entitled to use the Application according to the laws of your country of residence, not using another Member’s Account without their permission, and have never been convicted of a crime or offense punishable by law.

As you can create an account via Apple or Google, you authorize us to access, display, and use certain information from your Apple or Google account (such as your contacts or friends).

These T&C, the Privacy Policy, and any conditions disclosed by us or our partners' services when you purchase and/or use them represent the entire agreement between you and Complices ("Agreement"). If any part of the Agreement is deemed void, the remainder of the Agreement remains in effect. Complices' failure to exercise or enforce any provision of the Agreement does not constitute a waiver of that right or provision. If you do not wish to be bound by all the conditions of this Agreement, please do not use the Service.

RULES OF USE

By creating an Account, regardless of the device used (smartphone, computer, tablet, etc.), you agree to be bound by these conditions, our Privacy Policy, and any conditions communicated when purchasing various products and services offered by us or our partners ("Third Parties"). However, you cannot make statements on behalf of Complices or any of our partners.

We strive to offer you relevant experiences and encounters. However, we are not responsible for the conduct of each Complices Member. We do not conduct any investigation or verification of the backgrounds of our members. Therefore, we recommend exercising caution in your interactions with other members inside or outside the Application, especially regarding your financial information (credit card numbers or bank account information). We advise against transferring money in any form to other members.

We are not responsible for your behavior. However, to ensure you have an optimal experience using the Service, the following rules have been created to guide you. Thus, by using the Service, each Member agrees to refrain from:

Using the Service for any unlawful purpose prohibited by applicable laws and/or this Agreement,
Using the Service maliciously or harmfully towards one or more Members and/or Complices,
Publishing any content that would infringe upon the rights and/or reputation of one or more Members and/or Complices (including but not limited to abusive, rude, obscene, pornographic, violent, threatening, or discriminatory content),
Using the Service under a false identity or to request money,
Using the Service for commercial purposes without the written and explicit consent of Complices,
Disclosing information for which you have not received consent,
Having more than one account or creating a new account without permission if it has been terminated by Complices.

For any reason and at any time, you can terminate your Account by accessing the Application settings. The termination of your Account may also be done by us without notice at any time if we believe you violate this Agreement, misuse the Service, or behave in a way we consider illegal or inappropriate, including actions or communications outside the Service. Termination by us does not result in any refund of your purchases. We also reserve the right to delete all or part of the content you have posted if we believe it violates this Agreement or harms the reputation of the Service. We also reserve the right to delete, modify, limit, or block access to your Account and your content on the Service at any time. We are not obligated to publish or verify your content.

To improve the Service, all your feedback (comments or suggestions) may be used and/or transmitted without financial compensation.

Finally, we comply with applicable laws, including this Agreement, which may require us to transmit all or part of the Service's information in accordance with the laws to competent authorities for legal procedures or requests.

For more information on the data we may collect and how we process it, we recommend reading our Privacy Policy. Please remember to keep your login credentials secret as you are solely responsible for all activities occurring under these credentials. If you believe that someone other than you may have accessed your account, you can contact us at the following address: complices.app@gmail.com

YOUR RIGHTS

We grant you a personal, French, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. This license comes with some restrictions, so Members are prohibited from:

Compromising the security and/or performance of the Service by any means,
Copying or reproducing by any means any work or medium that violates copyright, whether owned by Complices or any other natural or legal person,
Using the Service for commercial purposes without explicit and written authorization from Complices,
Impersonating Complices or using any content or part of the Service (including Complices' code and tags) for deception, diversion, or falsification purposes,
Using any means to analyze and test the vulnerability of Complices' computer system (Service and networks),
Using any means to access, extract, index, analyze, or reproduce all or part of the Service and/or Complices' content directly or indirectly via one or more third parties,
Interacting with the Service in any way without our explicit and written permission,
Violating or promoting the violation of this Agreement.

We reserve the right to investigate and take any legal action available in response to illegal and/or unauthorized uses of the Service, including the termination of your Account.

AUTHORIZATIONS YOU GRANT TO COMPLICES

By creating an Account, you grant Complices the right to store, host, display, copy, reproduce, use, modify, adapt, distribute, and publish all the information you authorize us to access by uploading, posting, displaying, making available, or giving us access to that information via a third-party service (Google, Facebook, etc.).

You also grant Complices a worldwide, transferable, royalty-free license that may result in multiple sublicenses. This license is exclusive regarding your content (photos, texts, messages, liked content and/or events) only in cases where works (screenshots, photos, etc.) are created using the Service. In all other cases, the license is non-exclusive. In any case, the license is governed by applicable laws and is intended solely to develop, provide, manage, and improve the Service, either in its own operation, by adding new services, or by partially replacing existing services.

Authorizations regarding security and applicable laws

In order to protect your Account, you authorize Complices to act on your behalf in the event of unauthorized use of your content (photos, texts, messages, liked content and/or events) by other Members or third parties.

You acknowledge that all information provided for or using the Service is accurate and that you can legally use the Service. You also acknowledge that your content (photos, texts, messages, liked content and/or events) may be shared with Members and third parties who have been authorized by Complices to perform various tasks, including moderation, development, marketing, or data processing.

If some content submitted appears to violate this Agreement, please notify us. The content is the sole responsibility of the Member or partner who publishes it as mentioned above, we reserve the right to delete it partially or completely.

If you notice a copyright infringement, please provide us with the following:

Your complete contact information (address, phone, email),
A signed statement (electronically or physically) accompanied by evidence proving that you are the owner of the copyright or acting on behalf of the copyright owner, sincerely affirming that the use of the content is not authorized;
A description of the copyrighted work and where this work was identified within the Application (a detailed description enabling the precise location).

Please send this information and copyright infringement notifications via email to complices.app@gmail.com or by mail to the following address: Complices Group SAS, 39 rue de la Vanne 92120 Montrouge, France.

Complices will close the accounts of repeat infringing users.

LIMITATION OF LIABILITY

Complices does not guarantee an uninterrupted Service, nor the correction of all errors or defects, nor the accuracy of information transmitted through the Service. Complices disclaims any responsibility concerning content published, sent, or received by Members or partners via the Service. Similarly, Complices assumes no responsibility for external resources offered by third parties or for the actions or conditions of these third parties.
Complices cannot be held responsible for indirect damages resulting directly or indirectly from:

Accessing, using, or the inability to access or use the Service,
The actions or content of other Members or third parties,
Unauthorized access, use, or modification of your content.

If the law requires Complices to provide a warranty, it shall be limited to the strict legal minimum. Even if Complices has been informed of these elements.

Changes in terms, effective date, and applicable law

We reserve the right to modify this Agreement and the Service at any time. The most recent version will prevail and be published within the Application and on our website. If these modifications affect your rights and/or obligations, you will be notified in advance via email or through the Application. Your use of the Service after the modifications take effect will be considered an acceptance of them.

PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS

7a. Free Services

Registration and access to the Platform are free of charge. Members with an Account may modify the information entered in their Profile, as well as add or delete photographs.

All Services are free of charge for Members who define themselves as “Women”.

7b. Paid Services

Complices offers Members renewable Subscriptions enabling them to access additional functionalities. Complices may offer its premium services for purchase via the App Store or the Play Store (individually referred to as an “External Service”, any purchase made thereon constituting a “Purchase on an External Service”).

The characteristics, price, duration, payment conditions or any other information relating to each paid Service are indicated on the Premium Service purchase page of the application. Complices reserves the right to modify, delete or offer new Premium Services at any time.

If you purchase a Subscription, it will be automatically renewed until you cancel it in accordance with the terms and conditions communicated to you at the time of purchase, as described in more detail below. If you cancel your Subscription, you will continue to have access to the benefits of your Subscription until the end of your Subscription period, after which it will expire. Since our Services can be used without a Subscription, terminating your Subscription does not remove your profile from our Services. If you wish to close your Account completely, you must do so in accordance with Article 2.

If you do not cancel your Subscription within the specified period, it will be renewed at the full price indicated at the time of purchase, without any further action on your part, and you authorize us to debit your payment method for these amounts. To the extent permitted by law, we reserve the right, including without notice, to limit the quantity or discontinue the availability of any product, feature, service or other offer; to impose conditions on the use of any coupon, discount, offer or other promotion; to prohibit any user from engaging in any transaction; and to refuse to provide any product, service or other offer to any user.

Any purchase of a Subscription made from an Application through the App Store or Google Play Store is managed exclusively by Apple Inc. and Google LLC. and, pursuant to their own terms and conditions over which Complices exercises no control. Members must take any claim relating to a payment made from an Application directly to Apple Inc. or Google LLC. via the App Store or Google Play Store.

7c. Subscriptions

Members may access the full range of Services by taking out a Subscription, the price and operating terms of which are set out in the Premium Service purchase page of the application. Subscriptions are fixed-term contracts whose execution begins upon confirmation of purchase and are processed through the External Service, in which case such purchases must be managed through your External Service Account. Subscriptions are automatically renewed for the same duration and under the same conditions as those initially subscribed until they are canceled.

When you make a purchase, you are offered the option of paying via an External Service, for example with your Apple ID or Google Play account (your “External Service Account”), in which case your External Service Account will be debited for the purchase in accordance with the terms and conditions communicated to you at the time of purchase and the terms and conditions applicable to your External Service Account. Some External Services may charge you sales tax based on your place of residence, which may change from time to time. If your Purchase on an External Service includes an auto-renewal Subscription, your External Service Account will continue to be periodically debited for the Subscription until you cancel it. After your initial commitment period, and after any subsequent Subscription period, your Subscription will be automatically renewed for the period and at the price agreed at the time of Subscription. If you have benefited from a promotional offer at a reduced price, your price may increase according to the terms of this offer after the initial Subscription period, for any subsequent renewal period.

To terminate a Subscription: if you do not wish your Subscription to renew automatically, or if you wish to modify or terminate it, you must log in to your External Service Account and follow the instructions for managing or terminating your subscription, even if you have deleted your account with us in some other way or if you have removed the Application from your device. For example, if you subscribed using your Apple ID, the cancellation will be handled by Apple, not Complices. To cancel a purchase made with your Apple ID, go to the application settings and follow the cancellation instructions. You can also request assistance from Apple Support.
Similarly, if you have subscribed to Google Play, the cancellation will be handled by Google. To cancel a purchase made via Google Play, launch the Google Play application on your mobile device and access the settings. You can also request help on Google Play. If you cancel a Subscription, you can continue to use the canceled service until the end of the current Subscription period. The Subscription will not be renewed when the current period expires.

If you initiate a chargeback or otherwise cancel a payment made using your External Service Account, Complices may close your account immediately at its sole discretion, based on your decision not to subscribe to Complices. If your chargeback or other payment cancellation is rejected, contact Customer Service. Complices will retain all funds debited from your External Service Account until you terminate your Subscription through your External Service Account. Some Members may have the right to request a refund. See paragraph 7d below for details.

To avoid charges for a new Subscription period, you must cancel before the end of the current Subscription period. Deleting your Account or removing the Application from your device does not cancel your Subscription. You will be notified of changes in the pricing of the Premium Services to which you have subscribed, and will be given the opportunity to cancel. If Complices changes these prices and you do not cancel your Subscription, you agree to be billed at the Subscription price then in effect on Complices.
Paid Services purchased via the Application are payable in accordance with the payment terms provided and imposed by Apple Inc. and/or Google LLC. Payments are secured in accordance with current legislation. Apple Inc. and/or Google LLC is solely responsible for the payment terms and more generally for the payment process in which Complices has no role to play, in accordance with the conditions imposed by Apple Inc. and Google LLC. All requests for refunds or requests relating to payments must be addressed to Apple Inc. and/or Google LLC.

7d. Refunds

In general, all purchases are final and non-refundable, and no refunds or credits are available for partially used periods, unless applicable laws in your jurisdiction provide for refunds.

In accordance with payment terms (see paragraph 7c) you subscribed using your External Service Account (Apple ID or Google account), so your refund requests are processed by your External Service, not by Complices. To request a refund, please contact your External Service directly; for example, using your Apple device, go to Settings > iTunes & App Stores > [click on your Apple ID] > Show Apple ID > Purchase History. Search for the transaction and select “Report a problem”. You can also request a refund from Apple Support.

7e. Right of withdrawal

In accordance with article L. 221-18 of the French Consumer Code, any subscription to a Subscription may be reimbursed upon simple request within 14 days of said Subscription. In accordance with the terms of payment for any paid Subscription purchased via an External Service (see paragraph 7c), any request for retraction must be addressed directly to Apple Inc. and/or Google LLC. and will be processed in accordance with their terms and conditions. The Member must make the request from their smartphone via the App Store and/or Google Play Store, and follow the procedures imposed by Apple Inc. and/or Google LLC.

However, in application of the provisions of article L.221-28 of the French Consumer Code, the Member may access the Services immediately after purchasing the Subscription, and in any event before the expiry of the 14-day cooling-off period. In the event of use of the paid Services during this period, the Member acknowledges that the contract is considered to have been fully performed, and therefore expressly waives his/her right of withdrawal.

Changes to conditions, effective date and applicable law

We reserve the right to modify this Agreement and the Service at any time. The most recent version will apply. It will be published in the Application and on our website. If any changes result in a modification of your rights and/or obligations, we will notify you in advance either by email or via the Application. Use of our Service after the changes have come into effect constitutes acceptance.

Last revision of the General Terms of Use (GTU): 10/04/2024

French law applies, and any dispute will be brought to the courts of Paris or their vicinity, as per the competent jurisdiction.